I have tried my best to cover everything, but if you do have a question that you need to be answered please drop me a message via Etsy messenger, I will me more than happy to help.
Accepted payment methods
Returns & exchanges
Payment
Etsy will keep all of your debit/credit card details secure and as a seller I do not receive any of this information.
Payment can be made via the following methods. Via paypal or by direct checkout using a credit or debit card. Etsy gift cards are also accepted.
Shipping
United Kingdom: 3-7 business days
North America: 5-20 business days
Europe: 3-10 business days
Australia, New Zealand and Oceania: 7-20 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
On very rare occasions, delivery may take up to 6 weeks due to customs. Because of this, I cannot be held responsible for any delays and 6 weeks must pass before discussing replacements or refunds.
If you wish to upgrade to recorded or next day delivery, let me know and it can be arranged at an extra cost (UK only). I can also offer tracked delivery for international items, please contact me for more details as current p&p currently includes 2nd class p&p in the U.K.and untracked p&p outside of the uk.
The process for item varies from item to item, so please refer to the item description. However if you do need the item in an alternative timescale please pop me a message and I will do my best to accommodate where ever possible.
Additional policies and FAQs
There maybe times that I require additional information or further details. For this I will use Etsy messenger.
SEND YOUR CARD DIRECT TO THE RECIPIENT! If you'd like a card to be sent directly to your intended recipient, let me know and it can be arranged for an additional £1 (includes a personalised message inside).